Water supply disruptions

Did you notice a disruption in the water supply? In the event of water supply disruptions, we are available around the clock every day of the year.

We provide information about water supply disruptions in the disruption notifications and map on our website. Additionally, our fault number serves you 24/7.

Disruption map and notifications

Disruption notifications to your phone

Water supply fault service 24/7
tel. 020 760 1222

You can report faults, such as water pipe leaks, water supply interruptions, leaking water meters and missing or defective manhole covers, to the water services fault number.

Checklist for water supply disruptions before contacting us

Before contacting us, you can go through the checklist below and check whether the disruption is a more extensive disruption in the water supply network or a property-specific water supply disruption.

No water is coming out of the tap

Before calling the fault number, please check the following:

Has a water supply interruption or disruption been reported in the area?
- Check disruption notifications
Do you live in an apartment building or terraced house?
- Contact the property manager or property maintenance and make sure that it is not the housing company’s own maintenance or repair work.
Do you live in a detached house?
- Check the water meter room for possible leaks or freezing.
Does any tap in the property work?
- If even one tap works, the fault is probably in the property’s own water system (e.g. piping, shut-off valves)
  - Housing company: contact the property manager or maintenance company
  - Detached house: contact the HVAC company

If you have checked all the above points and there is still no running water, please contact our fault number 020 760 1222.

Precipitates in the water

Over time, iron, manganese and other precipitates accumulate in the water network and the property’s own piping. These precipitates can come loose, for example, when the direction of water flow changes or when there are sudden pressure fluctuations in the network. This can happen during maintenance or repair work on the network as well as in the event of a pipe break.

Discoloured water is generally not hazardous to health; however, it is not recommended to use it as domestic water until it has cleared.

If discoloured water comes out of the tap:

Check the disruption map to see if there is a water supply disturbance or maintenance work in the area
Do you live in an apartment building or terraced house?
- Contact the property manager or maintenance company and check whether the housing company has carried out maintenance or repair work that could affect the water quality.
Run cold water from all taps until the water is clear

If you have checked the above points and the water does not clear after running, please contact our fault number 020 760 1222.

There is no hot water

Seinäjoen Vesi supplies only cold water. If there is no hot water, proceed as follows:

If you live in an apartment building or terraced house: contact the property manager or maintenance company
If you live in a detached house: check the functioning of the backboiler/heat exchanger and contact the HVAC company
If it is a district heating building and the fault is in the functioning of the district heating equipment: contact the district heating fault number.

Grey water

Water turbidity is most often caused by air bubbles in the water. This is a completely harmless phenomenon, and the water clears quickly when it is allowed to stand for a while. The air rises to the surface, clearing the water from the bottom up. If, on the other hand, the turbidity moves to the bottom, the cause may be another disruption that requires further investigation.

Warm water always contains some air, which quickly evaporates when the water stands in a glass. When cold water is grey, air has entered the water network, for example, due to water outages or construction work on the water network. It may take some time for the air bubbles to clear out of the water network. Air in the pipes can also make noise and splash when the water is run from the tap.

The water from the tap is green

If green water comes out of the tap, the cause is most likely a leak in the domestic hot water heat exchanger. In this case, the district heating water circulating in the district heating network mixes with domestic water via the heat exchanger.

The green colour is due to the dye used in district heating water, the purpose of which is leak detection. The dye itself is not dangerous, but as the district heating water has circulated in the pipes for a long time, it should not be used as domestic water. In addition, water circulating in a district heating network can reach temperatures of up to 100 degrees Celsius, which can cause burns.

What to do:

Residents of apartment buildings and terraced houses: contact the property manager or maintenance company
Detached houses or other properties connected to district heating: contact the district heating fault number 06 423 1584

Tap, sink or toilet leaking

This is the property’s own plumbing fixture, and the property owner is responsible for repairs and maintenance.

If you live in a detached house: contact the HVAC company
If you live in a housing company: contact the property manager or maintenance company

After a water outage

After a water outage, precipitates and rust may come loose from the water pipes, which can cause the water to become cloudy and brown in colour. These are not harmful to your health, but they can stain your laundry, for example.

If the water is brown, run plenty of water from all taps for around ten minutes and observe how the water quality changes. Once the water starts clearing after running it, you can drink and use it normally again.

Cloudy grey or turbid water is harmless. Grey turbidity in water is caused by air mixing with the water, for example, during a water supply interruption. This is not dangerous. The grey turbidity usually disappears after a few minutes when the water stands in a glass or container.